Frequently Asked Questions

Frequently Asked Questions

Where is my order? We understand this is a common question, so we've prepared a shipping guide for your convenience. You can track your order here.

What is my tracking number? Tracking information becomes available 4-6 days after placing your order. If you haven't received yours after 7 days, please contact our support team.

Order Cancellations To make changes to your order, please contact us within 24 hours of placing it.

Cancellation Terms Orders cannot be canceled once they have been shipped. Please ensure you contact us within 24 hours for any cancellation requests.

Damaged Item Arrivals Although we take extra precautions with packaging, approximately 1 in 1000 products may arrive damaged due to mishandling by postal services. If this happens, please contact us with your order number and a photo of the damaged item. We'll promptly send a replacement free of charge.

Customs and Tax Charges Customers are responsible for any customs and tax charges applicable to their order.

Contact Us If you still have questions, please don't hesitate to contact us. We strive to respond within 1-2 business days.

Thank you for shopping with Chocoladka!